Frequently Asked Questions
Why don't you have sausages or meat?
To offer chilled or froozen food it has to be chilled or froozen at the right temperature all the way from the producer through shipping and storage to the customer. Today our distribution is made through DHL and Schenker and we can not offer chilled or froozen food.
Where are you registered?
The company is a limited registered in Sweden, we pay Swedish taxes and prices includes Swedish VAT. Our localities are inspected by the authorities to ensure hygienic standards. This adds an extra layer of security to our customers.
When can I expect to receive my order?
Once you've placed your order it will be packed and sent to you, usually the next day. The following work-day it will be picked up for delivery. It is not possible to say an exact delivery time. However, two to four days is normal, depending on when you order and where in Sweden you are living.
Could you accept orders from out of Sweden?
Yes we can and we want to. However, shipping from Sweden to other countries is really expensive and troublesome. Our flat rate shipping applies only to Sweden.
We accept orders from Denmark and Finland. We previously took orders from Norway but the shipping and the administration is way too high so we can not do that anymore due to it not being a EU country.
Do you live somewhere else and would like to order, please ask and we will check for shipping cost and if we see a large interest from a country or region we will see if a new shipping deal could be negotiated.
Do you offer Balikbayan boxes?
Not currently, maybe in the future after we sort out our warehouse.
Could you offer my favorite?
Of course we would like to satisfy your cravings. If there are enough people who share your cravings we could try to bring it to the store. We are working with different wholesalers but some items are still hard to find. Please tell us what you are wishing for.
Could you sell dried fish, Tuyo?
Yes, we have carried dried fish, also known as Tuyo, Bulad, Buwad or Daing. The true Philippine produced kind is unfortunately hard to find legally within the European Union. This is why we rarely can offer the precious items in stock.
Product X used to be cheaper, why does it cost more now?
This is mostly due to the Euro to SEK currency conversion rate is quite a bit higher, it affects the products the entire way from import to wholesale to us and then on to you. But this doesn't apply to all our products, some have actually dropped in price.